Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
Clean
Spacious rooms
Limited hot food variety
Indication and separation for males and females needed
8.4/10
Great
Rooms
8.8
Location
8.5
Service
8.8
Dining
7.8
Guest reviews
8.4/10
based on 6 reviews
4.5/5
based on 272 reviews
9.5
9.5/10 based on 471 reviews
#64 of 110 hotels in Zermatt based on Tripadvisor
David
United Kingdom,
March
2024
8.0/10
The hotel is ideally situated in Zermatt, close to the main street with great dining options nearby. The rooms boast charming traditional Swiss decor but could benefit from some updates. The service is very accommodating, knowledgeable about local restaurants, and conveniently offers various amenities. However, the bedding on the balconies differs from room to room. The location is fabulous for exploring the town center but a bit inconvenient if carrying large luggage. The dining experience is generally good but could include more variety. Overall, a comfortable stay with friendly service and a prime location.
Rooms
8.0
The fantastic rooms feature carved wooden ceilings in traditional Swiss decor, albeit a bit tiny. Some updates needed for the carpet and drapes. The bathroom is on the smaller side with a glass door.
Service
9.0
The service is top-notch, with very nice and helpful staff who are knowledgeable about local dining options. Various services offered from room service to ski equipment hire and tours assistance.
Location
8.0
The hotel's location is fabulous, being close to the main street with a variety of eateries nearby, ideal for easy access to Zermatt‘s town center. A bit far from the train station if carrying large luggage.
Dining
7.0
The dining experience is generally good with a beautiful array of small plates but could offer more warm dishes and vegetables. Clean and inviting atmosphere.
Facilities
8.0
The hotel offers various facilities, ensuring a comfortable and convenient stay for guests.
Percy
United Kingdom,
January
2024
8.8/10
The hotel has a stunning view of the Matterhorn from the lovely and spacious rooms with wooden furnishing. The rooms were sparkling clean and well-appointed with all necessary amenities, making for a cozy stay. The service was top-notch, with staff being exceptionally friendly and helpful. The location couldn't be better, right in the center of town with easy access to transportation. Overall, a great value for money stay with excellent features and a few minor areas for improvement.
Rooms
9.0
The rooms were sparkling clean, spacious, and tastefully furnished with a lovely balcony overlooking the town center and the Matterhorn.
Service
9.0
The staff was extremely friendly and helpful throughout our stay, from check-in to assisting with tour selections.
Location
9.0
The hotel's location is perfect, right in the heart of the village, offering easy access to transportation for exploring Zermatt.
Dining
8.0
The dining experience was delightful, with an excellent buffet offering a variety of delicious options.
Facilities
9.0
Clean
Limited hot food variety
Luke
United States,
September
2023
8.4/10
I thoroughly enjoyed my stay at the hotel. The breathtaking view of the Matterhorn from our balcony was a definite highlight, but being a bit far from the train station was a drawback. The standout service and exceptional dining experience made up for any minor inconveniences. The location was well-organized but had room for improvement in terms of convenience. Overall, a memorable stay with some room for enhancement.
Rooms
9.0
Our room facing the Matterhorn side was cozy and offered a stunning view. The room itself was comfortable and clean.
Service
9.0
The staff was outstanding - exceptionally friendly and helpful. The option for a shuttle service to the train station for a small fee was convenient.
Location
7.0
The location, though a bit far from the train station, showcased a beautiful view towards the main town center. The front desk staff was ready to assist with any needs.
Dining
8.0
The dining experience was excellent with a generous breakfast spread. However, there was a missed opportunity for more fresh vegetable options at the buffet.
Facilities
9.0
The facilities, including the spa area, were top-notch and added value to the overall experience.
Dennis
United States,
September
2023
8.8/10
I was pleasantly surprised by my stay at the hotel. The rooms, despite facing the cemetery, offered a direct view of the stunning Matterhorn from the balcony. The service was top-notch with friendly and helpful staff. The location was perfect, with easy access to the town center and transport to the Matterhorn Paradise lift station. The dining experience was delightful, especially enjoying the snowy views while dining in the cosy conservatory.
Rooms
8.0
The rooms, although facing the cemetery, had a direct view of the gorgeous Matterhorn from the balcony.
Service
9.0
The service from the staff was exceptional, very friendly, and helpful.
Location
9.0
The hotel is in a prime center location within walking distance to the best restaurants and shops, perfect for exploring the village.
Dining
9.0
The dining experience was a highlight, boasting a cosy conservatory with snowy views and delicious spreads.
Facilities
9.0
The facilities were clean and modern, enhancing the overall stay experience.
Gordon
United States,
July
2023
8.0/10
The hotel is centrally located in Zermatt, ideal for easy access to the town center. The rooms offer stunning views of the Matterhorn and come with balconies, though access is via a steep ramp. The service is welcoming and attentive, ensuring guests feel well taken care of. The dining experience provides nice touches like wine and chocolates. Overall, a great stay with a few minor considerations.
Rooms
9.0
The rooms with views of the Matterhorn are stunning and come with balconies.
Service
8.0
The service is welcoming and attentive, making sure guests feel well taken care of.
Location
9.0
The hotel is centrally located in Zermatt, making it convenient for accessing the town center.
Dining
7.0
The dining experience includes nice touches like wine and chocolates.
Facilities
7.0
The hotel offers basic but fresh and tasty dining options.
Lionel
United Kingdom,
June
2023
9.0/10
I had the most luxurious and divine experience at this hotel. The rooms were outstanding, of sufficient size, and impeccably clean. The friendly staff made my stay truly special, although the dining could offer a bit more variety. The location was simply great, making it accessible to so many things. The facilities were top-notch, providing everything I needed for a comfortable stay.
Rooms
10.0
The rooms were outstanding, divine, luxurious, clean, and well-appointed.
Service
9.0
The staff were really friendly and helpful.
Location
9.0
The location was great, close to restaurants and the main Telecabin in Zermatt.
Dining
8.0
The dining experience was very tasty with plenty of choices.
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